Terms of Service

Last Updated: October 15, 2026

1. Overview

Welcome to Zulaya! These Terms of Service govern your access to and use of https://shopzulaya.com/ and the products and services offered through our website.

Throughout these Terms, the words “we,” “us,” and “our” refer to Zulaya. The words “you” and “your” refer to anyone visiting our website, purchasing our products, or using our services.

By accessing our website or placing an order, you agree to these Terms of Service and our applicable policies, including our Privacy Policy and Return & Refund Policy.

If you do not agree with these Terms, please do not use our website.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you, or that you have the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and not to engage in activities that could harm our business, website, customers, or service providers.

You must not:

• Use our website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of our website.

• Submit false, misleading, or fraudulent order information.

• Use our website to distribute malicious software or harmful content.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or legal interests.

3. Our Products

Zulaya specializes in custom and personalized pet products. Product descriptions, photographs, designs, colors, and other details are provided to help you understand what you are purchasing.

We make reasonable efforts to display product colors and details accurately. However, actual colors and appearance may vary slightly depending on your screen, device settings, materials, and production processes.

Because some of our products are customized, the final product may contain minor variations that do not materially affect its intended design or quality.

We reserve the right to correct product description errors, update product information, or discontinue products when necessary.

4. Custom and Personalized Products

Some Zulaya products are created using information you provide, such as your pet's name, photographs, design preferences, or other customization instructions.

You are responsible for ensuring that the personalization details submitted with your order are accurate and complete.

Before submitting an order, please carefully review spelling, photographs, design selections, sizes, and other customization details.

Once production has started, we may not be able to accommodate changes or cancellations.

If we make a personalization error or your product arrives defective, damaged, or materially different from the agreed specifications, please contact us so we can review the issue and provide an appropriate resolution.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

5. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing your order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to review, decline, or cancel an order in appropriate circumstances, including:

• Suspected fraud or unauthorized transactions.

• Incorrect product pricing or listing errors.

• Product unavailability.

• Incomplete or inaccurate order information.

• Technical errors affecting order processing.

If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with our Refund Policy and applicable law.

6. Pricing and Payments

Product prices and applicable charges will be displayed on our website during the ordering process.

Prices, promotions, and product availability may change without prior notice, but changes will not retroactively alter an order that has already been accepted, except where required to correct an error or permitted by law.

You agree to provide accurate billing, shipping, and payment information when placing an order.

Payments may be processed through third-party payment providers. Your transaction may also be subject to the applicable terms and privacy policies of those providers.

We do not control the independent services of third-party payment processors.

Any applicable taxes, shipping charges, or additional fees will be disclosed during checkout where required.

7. Shipping and Delivery

We aim to process and ship orders within the estimated timeframes provided on our website or communicated during checkout.

Delivery times are estimates and may vary due to production requirements, carrier delays, customs procedures, weather conditions, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, or delivered incorrectly, please contact us at support@shopzulaya.com so we can investigate and advise you on the available options.

Any responsibility for shipping issues, delivery failures, or lost packages will be determined in accordance with our published policies and applicable law.

Nothing in these Terms removes any rights you may have regarding undelivered or incorrectly delivered orders.

8. Returns, Refunds, and Exchanges

Our Return & Refund Policy explains the conditions under which returns, refunds, and replacements may be available.

Because many of our products are custom-made, correctly personalized products may not qualify for standard change-of-mind returns, subject to applicable law.

Products that arrive damaged, defective, incorrectly personalized due to our error, or materially different from the agreed specifications will be reviewed for an appropriate remedy.

Please read our Return & Refund Policy before placing an order.

9. Cancellations and Order Changes

If you wish to cancel or change an order, contact us as soon as possible at support@shopzulaya.com.

We will make reasonable efforts to accommodate your request if production has not started.

Once production or personalization has begun, we may be unable to make changes or cancel the order.

Any eligible cancellation refund will be processed according to our Refund Policy and applicable law.

10. Customer-Submitted Content

When you submit photographs, text, designs, or other content for a custom product, you confirm that:

• You own the content or have permission to use it.

• Your submission does not unlawfully infringe another person's intellectual property or privacy rights.

• Your submission does not contain unlawful, abusive, or otherwise prohibited material.

You grant Zulaya and the service providers involved in fulfilling your order permission to use the submitted content only as reasonably necessary to produce, process, and deliver your customized product and provide related customer support.

We will handle personal information and submitted photographs in accordance with our Privacy Policy.

We will not use customer-submitted photographs for unrelated promotional purposes without appropriate permission where required by law.

11. Intellectual Property

All content on our website, including text, logos, graphics, product images, designs, layouts, and other materials owned by or licensed to Zulaya, is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially exploit our website content without prior written permission, except where permitted by law.

Purchasing a product does not transfer ownership of Zulaya's intellectual property or grant you rights beyond those associated with the purchased product.

If you believe that content on our website infringes your intellectual property rights, please contact us with sufficient details for us to review your concern.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payments, shipping, analytics, advertising, or other functions.

We do not own or control all third-party services and are not responsible for their independent content, policies, availability, or practices.

Your use of third-party services may be subject to their separate terms and conditions.

13. Website Availability and Accuracy

We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

We may update, modify, suspend, or discontinue website features or services when reasonably necessary.

We reserve the right to correct typographical errors, inaccuracies, and omissions in product listings, pricing, promotions, and other website content.

Any such corrections will be handled consistently with applicable law and any rights associated with existing orders.

14. Limitation of Liability

To the extent permitted by applicable law, Zulaya will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable consumer rights or liability for matters that cannot legally be excluded.

Where liability may legally be limited, the extent of that limitation will be determined by applicable law and the circumstances of the claim.

15. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of third-party rights through content you submit.

This section does not apply to the extent that a claim results from our own unlawful conduct or where such responsibility cannot legally be transferred to you.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy to understand our data-handling practices.

17. Governing Law

These Terms of Service will be interpreted in accordance with applicable laws, subject to any mandatory consumer protection laws that apply to your purchase or place of residence.

Nothing in this section prevents you from exercising legal rights that cannot be waived under applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our products, website, business practices, or legal obligations.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published will be subject to the updated Terms to the extent permitted by applicable law.

19. Contact Information

If you have questions about these Terms of Service, your order, or our products, please contact us.

Store Name: Zulaya
Website: https://shopzulaya.com/
Email: support@shopzulaya.com

We appreciate your business and thank you for choosing Zulaya.